Shipping Terms

 

NOTE: If you would like to purchase products at a WHOLESALE price, your min order should be at least $500. Shipping terms can be discussed upon your order.

 

  • Receive a FREE mystery Candle Holder on all orders above $100.
  • Receive a FREE Salt Shaker with any order.
  • All orders require 1-3 business days of processing time unless otherwise noted on the product page.
  • All orders are subject to a shipping fee depending on the weight of product/s ordered and on location of shipment .
  • Express shipping is available in Canada, excluding remote and difficult to serve locations.
  • USA shipping is available – Please contact info@himalayansaltlampstore.ca BEFORE placing orders from the USA.
  • Worldwide shipping is available – Please contact info@himalayansaltlampstore.ca BEFORE placing orders from anywhere in the world other than CANADA.

Processing Time

All orders require 1-3 business days of processing time to be picked, packed and prepared for shipping, unless otherwise noted on the product page of the item(s) you’ve ordered.

Shipping

www.himalayansaltlampstore.ca provides four shipping options, all made through Canada Post  – Regular Shipping, Expedited Shipping, XpressPost, and Priority,  Please note that any shipping method you choose, your order will be subject to 1-3 business days of processing time before it ships, unless otherwise noted on the product page.

Orders may qualify for additional shipping charges depending on the size and bulk of the order. Customers will always be contacted before any such charge is added.

Returns

Our goal at www.himalayansaltlampstore.ca is to ensure that you are totally satisfied with your shopping experience. We accept returns of unopened and unused electrical products such as: Himalayan Salt Lamps up to 7 days after the date of purchase.  Opened or used products, or any items marked as non-refundable are not within our return guidelines. We also cannot accept any returns from LIQUID products due to hygienic reasons in the following categories:

  • Edible Salt
  • Bath Salt
  • Essential Oils

-Downloadable products such as books, are none refundable

Please Note: Local Pick-Up of products is ONLY from Richmond Hill, Ontario. Exact address will be provided upon order.

Please note that we are not the manufacturers of the products we sell. If you have a warranty issue or a general complaint with a product, you may want to try calling the manufacturer of the product.

If you would like to make a return request, please email info@himalayansaltlampstore.ca with your order number (as quoted in the subject line of your “Order Update” emails), the item(s) that you would like to return, and the reason for the return. One of our friendly Customer Care team members will reach out to you as soon as possible with the next steps!